General FAQs

How do I place an order?

Click here to download the electronic version of our order form, which can be emailed or posted

How do I pay for my goods?

Payments are made by debit card, credit card or bank transfer and are paid the day before your order is despatched.

I don’t know what I need – can you help?

Yes, our sales team have many years experience in event hire and will be able to guide you effortlessly through our ordering process.

Can I get a quotation?

Yes of course you can! Please email us at imogen@butterflies-hire.com or call our sales team on 01275 375545.

Can I see your equipment?

You are more than welcome to visit our warehouse by prior appointment. We are open from Monday to Friday from 9am to 4pm.

Is there a minimun order quantity?

Yes there is, 30 covers below this number you would need to give us a call to see if we can accommodate your requirements.

Does the washing up cost extra?

No, the cost of the hire is inclusive of our washing up service.

Is there a delivery charge?

Yes – we endeavour to keep our charges as low as possible and the single charge is inclusive of collection as well as delivery. Charges are based on the delivery location and the volume of the order.

Are we expected to wash the linen?

No – the cost of the hire is inclusive of laundering your linen after use.

How long can we hire the goods for?

Our standard hire is for three days. We deliver the goods the day before the event and we collect the day after the event.

What happens if we break or damage something?

Breakages happen unfortunately. If there are any items missing, lost or damaged from your order you will be notified and a charge will be incurred for the items lost/damaged/broken.

Where will you deliver?

We are able to deliver all over the South West, which includes the M4 and M5 Corridor as well as Devon, Dorset, Somerset and various locations in north Cornwall.

Can I make changes to my order?

You are welcome to make changes to your order up to five working days before the date of delivery. After that date we cannot guarantee alterations but will do our best to accommodate your requirements.

What happens if I have to cancel my order?

If in the unfortunate event you have to cancel your order within five working days prior to the delivery date you will be charged at the full rate for the hire. Should you cancel one month prior to the delivery date of your order there will be a charge of 30% of the hire charge.

Something I want to hire isn’t on your web site, can you help me?

If you cannot find something you wish to hire please contact us by telephone (01275 375545) and we will do our best to assist you.

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China FAQs

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Cutlery FAQs

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Glassware FAQs

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The Kitchen Range FAQs

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The Linen & Furniture Collection FAQs

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Finishing Touches FAQs

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Lorem ipsum dolor sit amet, consectetur adipiscing elit. Pellentesque in sem erat. Praesent ultrices nulla pulvinar elit sollicitudin posuere mollis orci blandit. Maecenas hendrerit tempor urna nec interdum. Nullam ornare sem egestas enim elementum in semper nulla dictum. Donec velit turpis, cursus at rhoncus in, tincidunt nec nunc. Praesent quis justo nec sem convallis adipiscing et vel sem.

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